John Triggs

I help companies build customer-centric organizations to manage and launch exceptional products. My portfolio includes financial services, advertising services, market research & marketing automation.

Product Leadership

Collaborative Articles in Leadership

LinkedIn provides community knowledge in leadership based on insights and advice from people with real-life experiences.

Business Growth

Collaborative Articles in Data Analytics

LinkedIn provides community knowledge in data analytics based on insights and advice from people with real-life experiences.

Solution Delivery

Collaborative Articles in Engineering

LinkedIn provides community knowledge in engineering based on insights and advice from people with real-life experiences.

Customer Experience

Collaborative Articles in Customer Experience

LinkedIn provides community knowledge in customer experience based on insights and advice from people with real-life experiences.

Product Leadership

Collaborative Articles in Product Management

LinkedIn provides community knowledge in product management based on insights and advice from people with real-life experiences.

Customer Experience

Customer Experience Optimization

How a business delivers for its customers is just as important - if not more important than - the products and services it provides. The Customer Experience (CX) refers to everything an organization does to deliver superior experiences, value, and growth for customers.

Customer Experience

Exceptional CX in U.S. Government

The U.S. government has established a commitment to providing exceptional customer experiences (CX) for high-impact service providers (HISP) and significant life experiences. This requires change management initiatives to help clients understand how CX drives value for their organization.

Product Leadership

Product Organization Structure

Digital Growth Partners recommends that organizations use a platform model with either a functional or general manager model for specific businesses, based on the characteristics of the products and businesses that roll up to it.

Product Leadership

Product Management Modernization

The goal of product management modernization is to help businesses deliver better products to market faster and more efficiently. It allows companies to improve customer understanding, accelerate product development, and improve product quality. Examples include customer-centricity, agile & DevOps.

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Product Leadership

Product Leadership Qualities

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Product Leadership

People Management

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Product Leadership

Zero to One vs. One to N Products

Business Growth

Performance, Experimentation and Testing (PXT)

Business owners at Amazon often take ownership, typically through goals and/or operational workstreams, to drive product performance, experimentation, and testing to optimize the customer experience and deliver ROI on behalf of the organization.

Business Growth

Transformative Leadership

In order for an organization to achieve its objectives to “establish itself as a market leader and diversify its client portfolio” through new product development, the business will either need to transform its product organization or formalize the role of its business

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Product Leadership

Business vs. Technical Product Management

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Business Growth

Enterprise Product Management

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Business Growth

Business Inputs for Product Management

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Business Growth

Mechanisms for Business Owners

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Business Growth

Business Owners of Agile Products

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Business Growth

Business Owner Document Templates

Operational Excellence

Support Ticket Prioritization

In this topic, we discuss the steps to create a priority ticket system for the operational workstream, different prioritization strategies to consider, and best practices for prioritizing & responding to service requests.

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Product Leadership

Build a Great Product Team

Solution Delivery

Product Prioritization

The goal is to prioritize features, products, and services based on expected economic benefit (i.e. reduce costs or grow revenue) in order to deliver the right solutions in the right sequence to maximize economic value to the company.

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Product Leadership

Stakeholder Management

Operational Excellence

Value Streams

Organizations should move customer requests outside of the product roadmap/development workflows into their own workstream that is executed based on predefined workflows so that they can manage product development of the target solution in a predictable and reliable manner.